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ECO4 Scheme offered and then refused
AlphaCentauri
Posts: 81 Forumite
Hi, I recently applied for an ECO4 scheme through my energy provider. Initially, they were very positive, sent me the forms for completion, which I returned. They even scheduled an appointment for the survey.
However, soon after, I got a message from the energy company's ECO4 admin that they can't book an appointment at my location and that it was all cancelled with no further details given.
I asked for a fuller explanation as to why but no further response.
Something feels wrong here - especially, in light of the fact that once I had filled out all the forms and handed over my personal data, the scheduled survey was cancelled. Is there anything I can do to query this? Perhaps raise it with Ofgem?
However, soon after, I got a message from the energy company's ECO4 admin that they can't book an appointment at my location and that it was all cancelled with no further details given.
I asked for a fuller explanation as to why but no further response.
Something feels wrong here - especially, in light of the fact that once I had filled out all the forms and handed over my personal data, the scheduled survey was cancelled. Is there anything I can do to query this? Perhaps raise it with Ofgem?
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