Faulty hoodie after 30 days

born_again

Interesting legal..

PRODUCT CARE AND RESPONSIBILITY

Stussy is not responsible for any damage to products that occurs after the item has been worn, used or washed. To ensure the quality and longevity of your items, we recommend following the care instructions provided on the garment tag.

If you encounter a manufacturing defect with your order, contact our support team, and keep the original tags attached to the item.

LOST OR STOLEN PACKAGES

We take every precaution to ensure your order arrives safely. Once a package is marked as delivered by the carrier, the risk of loss or damage transfers to the customer.

If you believe your package is lost or stolen after being marked as delivered, we recommend that you first initiate an investigation with the courier to locate your package. If the courier cannot resolve the issue, please reach out to our customer support team for assistance. You may also need to contact your payment provider to explore the option of filing a chargeback claim.

If your package does not arrive or if the tracking indicates no movement beyond the “Label Created” status, we encourage you to reach out to the customer support team for assistance.

Okell

Does any of that have the effect the seller thinks it does considering s31 of the Consumer Rights Act 2015?

TiffinTop

Thank you so much everyone for your advice.  I'll let you know how I get on!

TiffinTop

Thank you so much for all your help everyone - I have received a full refund!

Okell

Well done!

the_lunatic_is_in_my_head

TiffinTop said:

Thank you so much for all your help everyone - I have received a full refund!

Brilliant, thanks for updating us OP