HSBC security , for those with cognitive issues, etc

Articulate25

HSBC security , for those with cognitive issues

In their wisdom, HSBC asked millions to change their mobile app security code last week,  had been successfully using mine for years: now changed, have completely forgot it and also, password, (forget i even had one) I went through telephone security, i also couldn't remember sec/code for that.

Now have to go to 'branch' (where?, they are all closed!) they want ID, have that, statements, , should be able to answer some security questions, but don't have any printed statements, except for social services account, above only asked for current,, natch, I certainly wont have 'digits' from my security numbers.

HSBC has gone over board on security recently, did got 50 off them for one intense review, its Kafkaesque...

Anyone know the process in branch

Nasqueron

I'm not sure this is overboard, as far as they know you don't know your security code, password, telephone security so yes they need to prove your ID and that you are who you say you are.

deinoflex

I had this, but when it asked to change the security code it said you could keep it the same as it was previously. So I did. I assume they're doing it in advance of requiring the code more often. I saw something about them doing an app validation of online purchases I think.

Rich1976

Companies processes for ensuring they are talking to the account holder can be both a blessing and a curse, however from what you’ve said, you’ve failed security and they have no way of knowing that you are who you say you are.

how would you feel if some one fraudulently got hold of your bank details and managed to access your accounts because the bank hadn’t been vigilant?

unfortunately if they have asked you to go to a branch then this is what you will need to do, even though it is a hassle. They haven’t closed all their branches so you should still be able to find one hopefully reasonably local to you. Their website should tell you where they are.

little_geoff13

I have to agree with the OP, I've found the login system for HSBC far to complicated, with varying different online passcodes, pin numbers, a separate telephone banking pin...I've only had my credit card for 3 months, and i've yet to successfully log into my online account, without being locked out, and having to call the helpline to get it reset. 

I have a few credit cards, and an online only current account provider, and never had a problem with their logins as they are all far less complex.