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Ebay - Collection Item still Outstanding

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I sold some tile grout and adhesive back in December, collection only.
The buyer paid through eBay, collected it, I scanned the QR code, deal done positive feedback received.
Today it is still showing as outstanding  (Buyer Paid - Send Now). I have been in the desktop programme to mark that it has been collected. I assume my options  is to contact ebay to get them to clear this blockage off the system?
May you find your sister soon Helli.
Sleep well.

Comments

  • ButterCheese
    ButterCheese Posts: 548 Forumite
    500 Posts Third Anniversary Name Dropper
    This has hapepned to me before, I couldn't figure out how to rectify it but I htink it eventually went away.  If it's been that long then yes I'd contact eBay through their customer service line
  • TripleH
    TripleH Posts: 3,188 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    I had this problem before but the fix then doesn't seem to be working.

    Many thanks @ButterCheese
    May you find your sister soon Helli.
    Sleep well.
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