AXA customer service

Savvyshoppr18

After an MSE frecommendation for Cover for You I purchased what turned out to be Axa travel insurance. After two years with a policy I made a first and modest claim (they initially denied I had a policy) in early December '24 6 weeks later they finally settled. Then silence. I have given them my bank details for payment mutiple times, even phoning them up and confirming the correct details. Always I do the running, when I email I get an automated response and then an unhelpful actual reply weeks later. Can anyone please suggest who I get them to pay me. I can't help thinking they just want me to give up. All this hassle to reclaim £300 for 2 nights in a Spanish hotel. Vueling refunded me the flights for the same cancelled trip in 24 hours.

sheramber

Your policy document should give details of their complaint procedure.

DullGreyGuy

Look up the claims complaints process in the policy book and log a complaint following its instruction.