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Marks and Spencer travel money warning

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Went to click and collect my travel money today and the store said it had been cancelled.

Money has left my account and I got home to a cancellation message (that said I'd cancelled - I hadn't).

Email says I'll get money back in up to 14 days less £10 charge.

Not ideal since I'll be on holiday by then.  (and not paying £10 for their system error)

Anyone else had issues with M&S travel money lately?

Comments

  • tacpot12
    tacpot12 Posts: 9,255 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Ask M&S for evidence that you cancelled the transaction. 
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • cleudo
    cleudo Posts: 127 Forumite
    Part of the Furniture 100 Posts
    Got a full refund after 2 days, so all good - good job I hadn't left it till just before my holiday though.
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