Refund via gift card when item was wrong

Okell

HopeAndDriftWood said:

They can't refund you in a different manner to the one that you paid, it's against money laundering regulations...

Do you have a reference for that?

I've heard it said several times, but I understood the position to be as @Alderbank suggests:

Alderbank said:

HopeAndDriftWood said:

They can't refund you in a different manner to the one that you paid, it's against money laundering regulations. 

They absolutely can refund you in any manner at all provided you and they both agree to it. s20(16) of the Consumer Rights Act says they could refund in Mongolian Tughriks if the consumer expressly agrees...

Okell

cw8825 said:

Bex811711 said:

Hi, 
I spent £128 with sports direct including  a £47 credit note. I kept one pair of trainers that were £60. The other pair (£68) were the wrong colour which meant they had sent the wrong item. I had to send them back and it was going to take at least 20 days to receive and then send replacement so I just asked a refund. They sent me my £47 credit note back as a gift card and then the rest refunded to my bank. 
I told them because they sent me wrong item I should get a full refund. They have no complaints procedure on their website and I keep getting told it is their policy. I told them but my rights are to get a refund as the item was wrong. Can anyone advise on this? I feel like I stand no chance against such a big company. Thanks 

The fact it was the wrong item doesn't entitle OP to a full refund. 

I think Sports direct are correct that OP is not due a full refund but the way they have applied it is wrong.
The fairest way would be OP to ask for 62%(£42.16) back on card
 barring that OP could return everything then buy again using the voucher and making up the difference, If i was pushing for a full refund that would be to process 

The terms of use of the credit note will almost certainly say that if it is used in part purchase (ie credit note plus "cash") of an item or items, then in the event of a refund having to be paid, the refund will be applied first to the credit note, and only then will any remaining balance be refunded in "cash" (or whatever the other payment method was)