British gas useless

coopsta7961

Don't know where to begin apart from we are at the end of our tether, all started in June last summer when our british gas ihd stopped working, contacted british gas, who arranged to send an engineer, this is where it all went wrong. We have been payg customers since taking our house in 2006, engineer turned up an informed us as the smart meter had lost signal we would "have" to go on credit meters for a month or 2 then contact BG again to request to be switched back to payg. Several months later, 3 compaints, and hundreds of communications with them, we have still got credit meters which we didn't want, bills don't make sense, haven't had a gas bill since the swap over, apparently the gas isn't commisioned,  we have been sending meter readings but they only bill us for standing charge. This Saturday we got a letter from BW legal demanding a payment of £125 for our old payg account, why? Our meters where always in credit, we have never even been in emergency credit, and we certainly wasn't paying any debt back through the meter. BG staff are beyond useless they just give the same generic responses,  probably read from a script, anybody else had aor having similar issues.?

tacpot12

Can I suggest you contact the Citizens Advice Consumer Team on 0808 223 1133. They have specialist engergy advisers and these have direct access into the energy companies to help resolve problems.