Cleaning company trying to charge me full amount for clean I rescheduled

[Deleted User]

the_lunatic_is_in_my_head said:

[Deleted User] said:

You appear not to have read what the OP wrote, nor what I wrote. The OP is asking whether, if they book a second appointment, they would be obliged to pay for the first, given that this is what the company have already stated. The answer is Yes. It's as simple as that.

A second booking would either be a separate contract in which case nothing to do with the first booking or it would be an amendment to the original contract which would require the express agreement of both parties.

The company may* be entitled to say if you want another booking you have to pay for the first but OP is not obligated to agree, they are free to decline and the cleaning company is also free to decline a second booking should they wish.

Of course they're not obligated to agree. That goes without saying, and did go without saying until you brought it up. The question was very simple and I don't know why you're trying to complicate it. All this stuff about it maybe being the same contract or maybe being a different contract is completely irrelevant.

Company says, "If you want us to do X, you must pay us £X plus £Z."

OP can either say no thanks, in which case nothing happens.

Or they can say OK, in which case, after the company has done X, the OP is contractually obliged to pay £X + £Z. Whether £Z is the alleged cost of a previous cancelled visit or deemed a penalty for cancellation or the price of butter on the Moon matters not one jot. The customer agreed to it, it's contractual, they are obliged to pay, end of story.