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High bill (industrial-level) from EDF

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System
System Posts: 178,348 Community Admin
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in Energy
This discussion was created from comments split from: Anomalously high gas bill - from British Gas.
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Comments

  • Mrsverystressed
    Mrsverystressed Posts: 1 Newbie
    First Post
    I am at a loss with EDF .. apparently I’m using 54582kw a year which is classed as industrial usage and all they say is the smart meter records this 🤷‍♀️
  • QrizB
    QrizB Posts: 18,257 Forumite
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    Mrsverystressed said:
    I am at a loss with EDF .. apparently I’m using 54582kw a year which is classed as industrial usage and all they say is the smart meter records this 🤷‍♀️
    Do you know how to read your meter?
    Are the readings EDF are using to bill you consistent with the actual readings from your meter?
    Can you share your meter readings?

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  • jvjack
    jvjack Posts: 361 Forumite
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    edited 26 February at 9:06PM
    @ Mrsverystressed  hi , Start a new thread of your own on this. It's more visible. You'll get loads of help with it. Start with giving what QrizB is asking.
  • EssexHebridean
    EssexHebridean Posts: 24,424 Forumite
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    jvjack said:
    @ Mrsverystressed  hi , Start a new thread of your own on this. It's more visible. You'll get loads of help with it. Start with giving what QrizB is asking.
    I’ve just sent a request to the forum team to split this off. 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
    £100k barrier broken 1/4/25
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  • MSE_ForumTeam5
    MSE_ForumTeam5 Posts: 1,276 Community Admin
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    @Mrsverystressed - we've split this into a separate thread
    Official MSE Forum Team member. Please use the 'report' button to alert us to problem posts, or email forumteam@moneysavingexpert.com
  • tim_p
    tim_p Posts: 877 Forumite
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    Is this gas or electricity?
  • Gerry1
    Gerry1 Posts: 10,848 Forumite
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    Is this just a forecast?  If so it doesn't mean very much, it's just a guess.  What your bills show you're being billed for is far more relevant.  Note that it's kWh not kW.
  • EssexHebridean
    EssexHebridean Posts: 24,424 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    It doesn't sound like a forecast if the supplier reaction is that the level of use is being recorded? Agree that we need to know what the bills say though - and answers to Qriz's questions are the starting point. 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
    Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
    £100k barrier broken 1/4/25
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  • FreeBear
    FreeBear Posts: 18,240 Forumite
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    tim_p said:
    Is this gas or electricity?
    If it is for gas, it could be that EDF think that the meter is an imperial model when it is a metric one. That would push the readings up nearly threefold, but even so 19,000kWh is still a lot of gas.
    Another possibility is it is an electronic (either dumb or smart) coming to the end of its life and the battery is going flat. Not unheard of for a meter to provide outlandish readings in these circumstances.
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  • Robin9
    Robin9 Posts: 12,793 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    @Mrsverystressed stressed


    Please have a look at your meter  (the one in a cupboard  - not the toy is your kitchen)  Read the meter  -  watch out for the decimal point.  Make a note of the serial number.   Is the unit labelled m3


    Now look at your bill. Is the serial number the same - is it marked m3 or ft3
    Never pay on an estimated bill. Always read and understand your bill
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