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Returned to Ebay seller using the label they provided. Tracking just stopped
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Posts: 2,532 Forumite
Hi, can anyone tell me what I do now?
I bought a light fitting from a business that sells on ebay. I didn't like it, so requested a return. They messaged me with a link to a 48hr Tracked Royal Mail label, which I printed and attached to the parcel. Dropped at a Parcelshop last Tuesday, and the tracking just stops then.
Do I complain to Royal Mail, or should the seller do that? He's not replying to my messages ...
Something tells me I'm going to be out of pocket on this
I bought a light fitting from a business that sells on ebay. I didn't like it, so requested a return. They messaged me with a link to a 48hr Tracked Royal Mail label, which I printed and attached to the parcel. Dropped at a Parcelshop last Tuesday, and the tracking just stops then.
Do I complain to Royal Mail, or should the seller do that? He's not replying to my messages ...
Something tells me I'm going to be out of pocket on this
I try not to get too stressed out on the forum. I won't argue, i'll just leave a thread if you don't like what I say. 
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What ever happens , someone will be out of pocket.0
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Have you tried checking Royal Mail's own tracking to see if it's got any further?
https://www.royalmail.com/track-your-item#/0 -
Tracked 48 sometimes just stops and takes days before moving again - it's a low priority service. I have had this before - suddenly it will just start moving again at some point.0
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RM have been having issues with tracking for a couple of weeks now , basically about the same time ebay release money after item tracks to delivery.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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caprikid1 said:What ever happens , someone will be out of pocket.
RM48 has up to £150 of compensation, so if it goes missing someone will be able to claim. As has been said, it could continue travelling again. Tracking does not always update properly and it is also possible that it has already been delivered.0 -
And that's what is bothering me. The seller isn't responding to me at allmartindow said:caprikid1 said:What ever happens , someone will be out of pocket.
RM48 has up to £150 of compensation, so if it goes missing someone will be able to claim. As has been said, it could continue travelling again. Tracking does not always update properly and it is also possible that it has already been delivered. I try not to get too stressed out on the forum. I won't argue, i'll just leave a thread if you don't like what I say.0
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