Not able to edit my current tariff on CheapEnergyClub

Nozberto

I have not been on the CheapEnergyClub for a few years and the tariff I was previously on no longer exists. The website prompts me to press a link to "Edit current energy tariff", but when I press that then it presents me with a blank screen (or at least one that has no input fields). I've tried Chrome and Edge. Neither work. At first I can see the "Edit" screen "greyed out" behind the button, but when I press the button, it disappears. Can anybody help?

elsien

Just checked and it’s working for me using Safari on my phone.
Not much help to you, but at least it means the website isn’t completely down.

vic_sf49

Someone else has posted the same, so I just tested it, and it's not working for either, at 0945 on Weds 26 Feb.

(Chrome browser on my tablet.)

Wonder if it's being updated, or just overwhelmed. 

Mimi2011

I'm also having the same problem using Bing - just a blank page.

dealyboy

10:28 26th Feb - using Windows 11 laptop
                         - doesn't work on Chrome
                         - works on Edge

MSE_JC

Hi @Nozberto ,

An ongoing issue that's impacting all energy switching sites due to high demand is affecting new sign-ups to Cheap Energy Club (and those who need to update their address), so please try again later if you have issues.

Rivers_mum

worked on my Samsung phone but not iPad