Missing Scottish Power shares

My Dad purchased the maximum allowed number of shares for each member of our family (My parents, me and my two brothers), when all the big power companies were privatised in the 1990s in Scotland. We still have all the original share certificates. They have never been touched and should have been paying out dividends over the years. However my Dad does not have a mobile phone or a computer so in the last few years I have been trying to help him trace the whereabouts of these shares but none of the share dealing companies, who took over these companies seem to be able to trace the shares. My Dad will be 87 this year and I fear the stress that this is causing him is robbing him of the final years of his life. He has been making daily phone calls and I have written numerous letters and emails to all the major share dealing companies but coming up against a brick wall every time. I have no idea where to go from here.

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