Amazon challenging dispute

dekaspace1

No advice on the law but a few months back I had a postal delivery arrive at same time an Amazon delivery was due, I answered door to Postie assuming it was Amazon and by time I got back upstairs and put the package on side, then walked back downstairs I found my Amazon delivery in my hall.

Driver would of had to open door and put them there, I didn't even hear them but I was shocked they entered my home.

(One of items was actually a doorbell camera for security reasons)

karens_freebies

Card company are taking it up with Amazon and have given me a temporary refund
.
I ordered a Phillips ambilight tv ,it was delivered and I had a passcode .I brought it into the house and saw straight away that it had been open and badly resealed ,I took it out of the box and saw right away that it wasn't the tv that I ordered and had paid for .I ran after the courier but he had gone ,so I organised a return right away to come the next working day the 17th of February .I followed the instruction ,printed and put the returns labels inside the box ,the courier also gave me one to put inside the box ,we re taped it up and he provided me with a receipt.
I was told I would receive my refund after 7 days nothing happened ,14 days nothing happened and was then told 30 days and they had still not received the tv back to returns .So on 17th of March it was one month ,I called so they then said call back on the 20th of March which is today .Hopefully they will have located it and I will receive my full refund .
Just wondered what then happens if they say they still can't locate my returned tv.They keep saying they will refund me once the returned item reaches their refund centre ,but so far in a month it hasn't happened.I have a receipt as proof that UPS picked it up and after that it's out of my hands .It feels like that's an Amazon problem,if they've not received it ,but obviously it's mine too as I'm £399.00 out of pocket .
Any ideas of where I go from here .

Thankyou,any advice would be appreciated 

karens_freebies

Hi Vectis ,
I don't know if they are like this as it's a high value item.
I am always in for parcels to be delivered but this time they came much earlier than they said they would and I was at the back of the house ,not in the sitting room waiting for them 

karens_freebies

I thought it was my credit card as it was on Amazon website but it was my bank debit card .My own fault for not being careful enough,but then I just expected the boots to turn up

sheramber

Is your complaint with Amzon about the boots not being delivered still open and now you have a second complaint that the item delivered is not what you ordered?

tedted

She does say she ordered a television and had the padcode but wasn't boxed well

sheramber

I donlt think I would have oredered a tv when I had a open complaint with Amzon abou delivery of a previous order.