Debt Recovery Plus won’t reissue original PCN in correct name

crispycake

Like many others I received a letter from Debt Recovery Plus asking for £170 without ever having received the original notice. The letter was addressed to an incorrect spelling of my name (my surname is hyphenated and they only had the first two letters of the second part).

Not sure why I didn’t receive the original letters but either I may have not taken note of  them due to the incorrect name (usually only happens with junk mail), or it didn’t arrive at all (Christmas period).

I called DRP to ask about what this referred to and to inform them that I haven’t received the original notice.  I’ve also contacted Euro Car Parks by web form and post about the name change and asking them to reissue the original notice, but they said they won’t deal with me and that I can only deal with DRP.  

DRP have now written to me with the correct name so I guess this counts as acknowledging the error, and they must have got this information from ECP!

I don’t see why I should hand over money to someone about something that I have never seen the details of.  I feel like they should legally be required to reissue the parking charge notice as they appear to have acknowledged their error, but not sure whether reality concurs with my feelings.

any advice would be appreciated.

Gr1pr

Ignore the powerless debt collectors letters and stop phoning them 

Come back to this thread if you receive a Letter of Claim followed by a court claim issued by DCB Legal on behalf of ECP in the future 

For now, ignore them,  no contact  !

Fruitcake

DRP are powerless and can safely be ignored. Never, ever 'phone an unregulated private parking company or any of their agents.

Plan A is always a complaint from the keeper to the landowner and the keeper's MP, and it is never too late to do so.

If you wish, you could also complain to ECP that the keeper never received the original NTK. Before you do that, check that the keeper's details are correct on the V5C. Don't assume, go and check.
Failing to update DVLA information for the V5C following a house move is one of the main reasons why NTKs are not received.
If the keeper's details are incorrect, then they need to send a rectification notice to the DPO of the PPC, instructing them to erase the keeper's old data and replace it with their correct name and address for service.

Ensure to use the word I have highlighted as it has a specific meaning where data processing is concerned.

Coupon-mad

crispycake said:

Like many others I received a letter from Debt Recovery Plus asking for £170 without ever having received the original notice. The letter was addressed to an incorrect spelling of my name (my surname is hyphenated and they only had the first two letters of the second part).

Not sure why I didn’t receive the original letters but either I may have not taken note of  them due to the incorrect name (usually only happens with junk mail), or it didn’t arrive at all (Christmas period).

I called DRP to ask about what this referred to and to inform them that I haven’t received the original notice.  I’ve also contacted Euro Car Parks by web form and post about the name change and asking them to reissue the original notice, but they said they won’t deal with me and that I can only deal with DRP.  

DRP have now written to me with the correct name so I guess this counts as acknowledging the error, and they must have got this information from ECP!

I don’t see why I should hand over money to someone about something that I have never seen the details of.  I feel like they should legally be required to reissue the parking charge notice as they appear to have acknowledged their error, but not sure whether reality concurs with my feelings.

any advice would be appreciated.

You'll never pay a penny.

Presumably the PCN and reminder went to your old address? Or not? Check the address on your logbook (and spelling of your name) first.