John Lewis installation broke my dishwasher

born_again

Grumpy_chap said:

born_again said:

Grumpy_chap said:

Tsukicat said:

N.B. They have refused to issue a refund for the installation.  I'd seriously recommend NEVER using their installation service.  Absolutely awful service and the installers are clearly  not trained

I am shocked from the ineptitude of the fitter who connected up the washing machine.

How did you pay for the washing machine?
(I note you say it was a present, so how did the family member pay?)
There may be an option for chargeback if a card (debit or credit) was used.
S75 protection that may be available if a credit card was used may be unavailable if the supplier-creditor-debtor link is broken (by virtue of being a gift) or if the value of the installation is too low.
Routes for redress in this vein might change again if the family member gave you money and then you paid using your card.

No chargeback route, as nothing wrong with the item purchased. Chargebacks do not cover anything else.

S75 could also argue the same point & also the fitting cost would be separate & highly unlikely to be over £100.

Thanks.
I agree that S75 is unlikely as the value is too low for the installation.

With regard to chargeback,  are you saying this would only cover products and not services?

Would only cover the service for the item purchased (install of washer, which they did), & not anything else, such as what happened here.
That would either be home insurance or getting JL to cover.

user1977

Tsukicat said:

N.B. They have refused to issue a refund for the installation.  I'd seriously recommend NEVER using their installation service.  Absolutely awful service and the installers are clearly  not trained

They were competent and efficient when I used them, cheerfully carrying washing machines up and down stairs (during a heatwave) to a second floor flat.

Grumpy_chap

born_again said:

Grumpy_chap said:

born_again said:

Grumpy_chap said:

Tsukicat said:

N.B. They have refused to issue a refund for the installation.  I'd seriously recommend NEVER using their installation service.  Absolutely awful service and the installers are clearly  not trained

I am shocked from the ineptitude of the fitter who connected up the washing machine.

How did you pay for the washing machine?
(I note you say it was a present, so how did the family member pay?)
There may be an option for chargeback if a card (debit or credit) was used.
S75 protection that may be available if a credit card was used may be unavailable if the supplier-creditor-debtor link is broken (by virtue of being a gift) or if the value of the installation is too low.
Routes for redress in this vein might change again if the family member gave you money and then you paid using your card.

No chargeback route, as nothing wrong with the item purchased. Chargebacks do not cover anything else.

S75 could also argue the same point & also the fitting cost would be separate & highly unlikely to be over £100.

Thanks.
I agree that S75 is unlikely as the value is too low for the installation.

With regard to chargeback,  are you saying this would only cover products and not services?

Would only cover the service for the item purchased (install of washer, which they did), & not anything else, such as what happened here.
That would either be home insurance or getting JL to cover.

Thanks - so chargeback may be an option for the cost of the installation (which is reported not to have been carried out to an acceptable standard) but not the cost for the actual washing machine itself.
Might be tricky if the washing machine was sold with "free" delivery and installation.

sheramber

The washing machine was installed correctly.

The problem was with dishwasher connection which  was an existing item.

This is  a separate situation which as said above is a claim on house insurance or from JL ( their insurance cover), not through bank. 

born_again

Grumpy_chap said:

Thanks - so chargeback may be an option for the cost of the installation (which is reported not to have been carried out to an acceptable standard) but not the cost for the actual washing machine itself.
Might be tricky if the washing machine was sold with "free" delivery and installation.

No. The washing machine was installed correctly. It was the dishwasher that is the issue. Which was not paid for on the card.