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RBS Mobile App Card Reveal feature

GRANDMAMEG
GRANDMAMEG Posts: 13 Forumite
Third Anniversary 10 Posts
in Budgeting & bank accounts
Just loaded the mobile app cos I was told on the phone (by RBS) that it would enable me to find details of my (lost) debit card. The blurb says I need to choose "Card Reveal Feature". I cannot find my way to this and all googling has drawn a blank.

I need the card to make an urgent online transaction and can't find it. I am 100% certain it is in my study which is in the middle of being redecorated. Not got time to order a new card.

Can anyone help?

Comments

  • Middle_of_the_Road
    Middle_of_the_Road Posts: 1,359 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Click on your current account, then manage cards,
    third on the list...See card details 
  • GRANDMAMEG
    GRANDMAMEG Posts: 13 Forumite
    Third Anniversary 10 Posts
    Thanks *Middle of the Road* but no "Card details" on the list. I have Card freeze, Card payments controls, Lost, stolen or replace card" and a couple of others. None of them lead to anything saying card details. There is a pic of the card at the top showing the last four digits which I recognise as correct.

  • HillStreetBlues
    HillStreetBlues Posts: 6,567 Forumite
    1,000 Posts Third Anniversary Homepage Hero Photogenic
    edited 21 February 2025 at 9:14PM
    It's a security feature  the app needs to be installed for a certain length of time (dunno the length thou) before you're able to see card details.
    Let's Be Careful Out There
  • GRANDMAMEG
    GRANDMAMEG Posts: 13 Forumite
    Third Anniversary 10 Posts
    That seems likely as it keeps telling me it is still performing checks and to try again later. Will do that for now.
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