bank refusing cash withdraw

lee49

My bank decide they now require an actual invoice for the funds that I wish t withdraw.  this cannot be right, provide right ID, order in advance  as requested.. this must be over reach its a bank policy not fcc regulation thus they surely cannot enforce it

Martin_the_Unjust

Approximately how much and which bank would help others provide useful advice.

user1977

An "invoice" from whom? Is this a fraud concern?

Peter999_2

FCC regulations?    Are you from the US?,  this site is more focused on the UK.

PHK

Peter999_2 said:

FCC regulations?    Are you from the US?,  this site is more focused on the UK.

FCC = Federal Communications Commission 

I assumed the OP meant FCA. 

Anyway, although this isn’t a consumer rights issue, the default position is that a bank has a duty to obey a customers valid instruction. 

However, it also has other duties such as AML, Consunet Duty, best interest rule and that it must act to protect the consumer. 

There isn’t enough information to say whether the bank is or isn’t correct. 

lee49

the amount was 5k, the bank royal bank of Scotland but via a NatWest branch. I ordered the money and had valid ID. the demanding an invoice for what I was using the money for.  yes Typo FCA not fcc

lee49

to add I user1977 said:

An "invoice" from whom? Is this a fraud concern?

the bank advised they protecting me in case i been pressured in to this, note i am 45 year old heavy set man. 

lee49

PHK said:

Peter999_2 said:

FCC regulations?    Are you from the US?,  this site is more focused on the UK.

FCC = Federal Communications Commission 

I assumed the OP meant FCA. 

Anyway, although this isn’t a consumer rights issue, the default position is that a bank has a duty to obey a customers valid instruction. 

However, it also has other duties such as AML, Consunet Duty, best interest rule and that it must act to protect the consumer. 

There isn’t enough information to say whether the bank is or isn’t correct. 

the amount was 5k, the bank royal bank of Scotland but via a NatWest branch. I ordered the money and had valid ID. the demanding an invoice for what I was using the money for.  yes Typo FCA not fcc

lee49

Martin_the_Unjust said:

Approximately how much and which bank would help others provide useful advice.

the amount was 5k, the bank royal bank of Scotland but via a NatWest branch. I ordered the money and had valid ID. the demanding an invoice for what I was using the money for.  yes Typo FCA not fcc

Aylesbury_Duck

lee49 said:

to add I user1977 said:

An "invoice" from whom? Is this a fraud concern?

the bank advised they protecting me in case i been pressured in to this, note i am 45 year old heavy set man. 

That doesn't make you immune to pressure, coercion, blackmail, etc.  Do you think it wise for bank staff to make judgements solely on appearance?

Grumpy_chap

lee49 said:

to add I user1977 said:

An "invoice" from whom? Is this a fraud concern?

the bank advised they protecting me in case i been pressured in to this, note i am 45 year old heavy set man. 

Your age, gender and build does not directly influence your ability to be persuaded by a skilled trickster.  Even if it did, the bank could not apply different checks for you than they would any other customer without risk that the bank falls foul of anti-discrimination rules.

If you have stated you are withdrawing funds to pay for a new garden (or whatever), where is the harm in sharing a copy of the quote / invoice with the bank?  It is possible that the bank are aware of a specific trading style in your area that has been linked to suspected illegitimate transactions resulting in complaints back to the bank.