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bank refusing cash withdraw

lee49
Posts: 6 Newbie

My bank decide they now require an actual invoice for the funds that I wish t withdraw. this cannot be right, provide right ID, order in advance as requested.. this must be over reach its a bank policy not fcc regulation thus they surely cannot enforce it
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Comments
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Approximately how much and which bank would help others provide useful advice.1
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An "invoice" from whom? Is this a fraud concern?1
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FCC regulations? Are you from the US?, this site is more focused on the UK.1
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Peter999_2 said:FCC regulations? Are you from the US?, this site is more focused on the UK.
I assumed the OP meant FCA.Anyway, although this isn’t a consumer rights issue, the default position is that a bank has a duty to obey a customers valid instruction.However, it also has other duties such as AML, Consunet Duty, best interest rule and that it must act to protect the consumer.There isn’t enough information to say whether the bank is or isn’t correct.2 -
the amount was 5k, the bank royal bank of Scotland but via a NatWest branch. I ordered the money and had valid ID. the demanding an invoice for what I was using the money for. yes Typo FCA not fcc0
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PHK said:Peter999_2 said:FCC regulations? Are you from the US?, this site is more focused on the UK.
I assumed the OP meant FCA.Anyway, although this isn’t a consumer rights issue, the default position is that a bank has a duty to obey a customers valid instruction.However, it also has other duties such as AML, Consunet Duty, best interest rule and that it must act to protect the consumer.There isn’t enough information to say whether the bank is or isn’t correct.0 -
Martin_the_Unjust said:Approximately how much and which bank would help others provide useful advice.0
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lee49 said:to add I user1977 said:An "invoice" from whom? Is this a fraud concern?11
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lee49 said:to add I user1977 said:An "invoice" from whom? Is this a fraud concern?
If you have stated you are withdrawing funds to pay for a new garden (or whatever), where is the harm in sharing a copy of the quote / invoice with the bank? It is possible that the bank are aware of a specific trading style in your area that has been linked to suspected illegitimate transactions resulting in complaints back to the bank.7
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