Factor company in Scotland

gadget88

So they are refusing to do repairs fences paint spillage and tree stumps being left. £700 to remove a stump but they ask all residents as it works out £15 per house. In the past they just got on and done repairs so I went to my local councillor. How to I report the factor company for not doing there job? I am sure residents can make counter quotes on things and also a bit of bleach may get rid of the paint spillage so what can I do?

It says here I can report the factor company https://www.citizensadvice.org.uk/scotland/housing/home-repairs-improvements-and-adaptations-s/property-factors-providing-services-to-homeowners-s/ has anybody else had this issue?

I also read

1. Inconsistent Service Quality
   Even factors that start off well can slip over time. Inconsistent cleaning, delayed maintenance, or poorly executed repairs are frequent poor service complaints.

user1977

The link tells you how to pursue a complaint.

You can also just sack the factors and appoint somebody else, if you can get some consensus among the owners.

gadget88

user1977 said:

The link tells you how to pursue a complaint.

You can also just sack the factors and appoint somebody else, if you can get some consensus among the owners.

Thanks that’s an option for me then 

theartfullodger

Suggest you explore this link also: Carefully!
https://scotland.shelter.org.uk/housing_advice/repairs/property_factors

gadget88

Can you provide a factor alternative quotes for jobs? If they offer a price too high?

gadget88

They seem to be ignoring all emails as is my local councillor any ideas? 

gadget88

So I left factor company a bad review. Noticed others done same and attached photos so I done same. May make relations worse but they don’t seem to be fixing things right now anyway?