Lebara malpractice?

techy_bear

I've got a contract with Lebara (Sim-only). I chatted to an advisor about a month ago, who gave me a discount code that he told me was x% off every month for six months. It worked on the first month... but on the second month the contract reverted to full price. 

When I contacted Lebara, they said that the first advisor was new, had shared incorrect information with me because he wasn't familiar with all the systems yet, so they would not be honouring the discount that they were on record as having offered me.

So my question is... is this legal? Do they have to honour what their representative told me I was getting? Potential complication is that it's a rolling one month contract (i.e. I can cancel any month without penalty) - but I'd rather just have the offer the first advisor gave me. Any advice greatly appreciated!

TELLIT01

What has happened is certainly not mal-practice, which is defined as "careless, wrong or illegal behaviour while in a professional job".  Somebody has made a mistake, but that mistake does need to be addressed in some way.  The OP was promised something, and apparently acknowledged by Lebara.  Lebara should either stand by the original agreement or allow the OP to exit without penalty.  As the OP can exit without penalty, they should press for a return of the additional payments already made.