Never stoozed before...

Jami74

Maybe try with someone else. MBNA and Lloyds often do fee free money transfer cards and NatWest/RBS do fee free, 0% balance transfers. Literally all via the apps. No need to make phone calls or wait for codes in the post. 

surreysaver

I haven't had to ring a credit card company up to do a balance transfer for about twenty years. Try another company 

dkwywbicgia

dkwywbicgia said:

Thought it was worth reporting back on this. It's been trouble to set up. 

The only way to do a money transfer is via their telephone customer services which means 5 minutes of automated menu messages every time you call, repeating over and over again how much better it is to do everything online. 

Then when you get through you need to answer some properly vague questions based on your credit file including "what's the last 4 digits of your current account number" (no hint as to which current account they are referring to), and "what month did you open a credit account" (no hint as to which account). Of course these are impossible to get correct and they only give you one opportunity to answer, so when you fail you then have to wait two weeks for them to send out a letter with security number to proceed.

Now two weeks and 5 calls in, I finally got my letter, was able to get through security and then they claim the details I provided do not match those on my current account and I have had to send them a statement proving I am the account holder to proceed.

Would I have bothered if I had known it was going to be this much hassle? No. 

Finally received the money transfer today. It took 5 phone calls, two letters, and 19 days. 

dkwywbicgia

Unbelievable Jeff, just when I thought it was all over, I find a big fat 1.9% money transfer fee added to my account this morning. Happy days!

*Another* 5-min tedium of pre-recorded menus later and they have promised to refund the fee, but this really shouldn't have been so arduous. I honestly wouldn't ever touch these guys again. 

firesidemaid

I had a very similar experience in that I had to send in the bank statements, but was determined!