Amazon refund

s6781r

Hi,

I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery.

I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected.

I then went to my bank to claim the money back and was successful. A week after the money was back in my account, amazon sent me an email advising I need to pay the £250 and that it will be taken from the card on my account.

Surely this can't be right? 

TheSpectator

Sounds like a chargeback was actioned by your bank? This has no legal standing on who was right/wrong and the merchant can contest the chargeback.....as Amazon have done.

Was payment by debit or credit card?

Aylesbury_Duck

s6781r said:

Hi,

I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery.

I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected.

I then went to my bank to claim the money back and was successful. A week after the money was back in my account, amazon sent me an email advising I need to pay the £250 and that it will be taken from the card on my account.

Surely this can't be right? 

Yes, Amazon can challenge the chargeback and they have done.

If you paid by credit card you have a section 75 route available to you - where the card provider is jointly liable.

Okell

As others have asked, how did you pay?  did you use a credit card?  If you did, who is the card provider?

born_again

Aylesbury_Duck said:

s6781r said:

Hi,

I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery.

I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected.

I then went to my bank to claim the money back and was successful. A week after the money was back in my account, amazon sent me an email advising I need to pay the £250 and that it will be taken from the card on my account.

Surely this can't be right? 

Yes, Amazon can challenge the chargeback and they have done.

If you paid by credit card you have a section 75 route available to you - where the card provider is jointly liable.

If Amazon have asked OP to repay the £250 then they have not challenged the chargeback. If they had, then the bank would have re debited the OP.

Aylesbury_Duck

born_again said:

Aylesbury_Duck said:

s6781r said:

Hi,

I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery.

I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected.

I then went to my bank to claim the money back and was successful. A week after the money was back in my account, amazon sent me an email advising I need to pay the £250 and that it will be taken from the card on my account.

Surely this can't be right? 

Yes, Amazon can challenge the chargeback and they have done.

If you paid by credit card you have a section 75 route available to you - where the card provider is jointly liable.

If Amazon have asked OP to repay the £250 then they have not challenged the chargeback. If they had, then the bank would have re debited the OP.

Yes, you're quite right.