CHIP Verification

DJ61163

Had my Chip account running a while with a substantial sum of money in it. I got an email last week to say they needed to do further verification. I thought it was odd so long after my account has been running. But i sent them the required ID to check. Have not had my account released yet, i have emailed them and they just say thank you for your patience etc etc.  I am seriously worried about my money as i have been greyed out from any withdrawals etc.  What can I do, how can i be treated like I've done something wrong when i haven't?    any advice please? 

Ayr_Rage

Wait. 

Nothing else you can do.

DJ61163

I'm more worried its a scam, how long can it take to look at a passport and selfie

AmityNeon

A substantial sum of money probably triggered further KYC and AML checks, and such checks can happen routinely (not just once). It's extremely unlikely scammers would be able to seize control of Chip's platform and disable access to your money, although access being disabled indicates an investigation is underway.

DJ61163

Thanks for the comments,  It got cleared in the end, i'm too impatient but was worried.

PRAISETHESUN

DJ61163 said:

I'm more worried its a scam, how long can it take to look at a passport and selfie

Longer than you'd expect, especially when you're in a queue with a 1000 other passports and selfies to verify. Glad it was simply a matter of waiting though