Outfox? Out to lunch...

A._Badger

I tried to switch my electricity supply to Outfox The Market this weekend. The usual string of direct debit/meter reading/how wonderful we are emails arrived as slick as you'd expect. On Monday, I had a simple query which could have been handled in a couple of minutes. Half an hour on hold and still 'there are 16 callers ahead of you'. The online chat was no quicker. Switch about to be cancelled. If they are like that now, what would they be like if there was a problem in a few months time? 
 

JGB1955

I have absolutely no problem with Outfox.  I emailed them at the weekend, as I want to swap tariffs (within OTM).  There auto-reply email states:

We are working extremely hard to respond to you as quickly as we can. With the cost of living/energy crisis and record prices, the contact into suppliers has increased, which has resulted in longer than usual turnaround times. We are managing this as best as we can, and we appreciate your understanding during these unprecedented times.

A little patience may reap rewards.

QrizB

They're cheap but their customer service is run on a shoestring. If they've recently gained a lot of customers, it's probably showing the strain.

A._Badger

JGB1955 said:

I have absolutely no problem with Outfox.  I emailed them at the weekend, as I want to swap tariffs (within OTM).  There auto-reply email states:

We are working extremely hard to respond to you as quickly as we can. With the cost of living/energy crisis and record prices, the contact into suppliers has increased, which has resulted in longer than usual turnaround times. We are managing this as best as we can, and we appreciate your understanding during these unprecedented times.

A little patience may reap rewards.

And a little impatience with this country's generally lacklustre utilities might result in higher standards of service.

RelievedSheff

We have been with OFTM for about 6 years now.

If we need to contact them we do it by email. It's easier than ringing.

Last contacted them last week to change tariff. Took me 30 seconds to write and send the email and had a response back and was switched tariff in less than 24 hours.

TroubledTarts

Not forgetting it's half term holiday time for many businesses and they will be running with less staff.

Patience.