DPD Rant !!

eliza2811

I thought DPD were one of the best courier companies so I used them to post a parcel to my Ebay buyer.  Firstly the parcel was being delivered to a shop where I thought the Ebay buyer worked.  Had no idea it was a Click and Collect shop so didn't put the ECP code on and the parcel was rejected and returned to me.  I get that it was my fault not DPD.  For whats its worth, it wasn't apparent to me, the Ebay seller, that it was a Click and Collect shop and my Ebay buyer kept ignoring my every message.  Not an Argos store either. 

DPD tried to redeliver the parcel back to my home address twice.  I've had notifications from them giving the hourly slot.  I couldn't be there either time due to work.  I assumed that they'd they try a neighbour, which they didn't, I don't have one available.  Or take the parcel back to a collection point shop.  There are plenty in my home city.  They didn't leave a calling card. Says on tracking that they did.  There was NO option given for me to redirect to a collection point on their website. I even left a note taped to my front door asking to take the parcel to a collection point. 

 Now after many phone calls with their useless call centre and Live Chats, I find out out my parcel has gone to a depot and could take up to 2 weeks to be redelivered and I still can't redirect to a work address or a collection point.

Have they changed the way they operate as i'm sure the option to change delivery date/time/place was there before ?  Should I lodge a complaint with DPD ?  I've refunded my Ebay buyer even though he still wants the item risking a negative feedback.  I don't have a video ring doorbell or similar to check if the driver even knocked on my door. 

Thank you. 

Hoenir

eliza2811 said:

I thought DPD were one of the best courier companies

Companies don't deliver parcels . People do. Our current local DPD driver is shocking.  Seems only to be interested in speed. Customer service is an alien concept. I'n reaching the point of giving up. The hassle of online shopping outweighs the convenience. 

[Deleted User]

As the poster above says, it's mostly about the driver. Our DPD driver has been delivering here for over 15 years and is great. Not only are deliveries on point, he knows everyone by name and will greet you in the street wherever you see him. Same with Evri (although the guy is really miserable he's been delivering this round since the dawn of time and you can rely on him). Fedex, though. The driver will throw your parcel into a random yard or leave it in a flowerbed rather than deliver it properly. Last time I was told my parcel (which was £2k's worth of bespoke products from the US) been delivered, complete with photo of the front door. Not my front door, though. After two days of trying to get Fedex to care I ended up turning Poirot and using Streetview to identify the front door as one a mile from my home. I went round and there was my parcel, still in the porch.

eliza2811

I had a parcel actually for me thrown onto a snowy wet council garage behind my garden. Evri's driver there. Had to get a ladder to retrieve it!

strawb_shortcake

Our DPD driver is rubbish, claims to have tried delivering it but no one was in and leaves it at the local shop. 
The call centre are no better either