Cheap Energy Club is recommending Ecotricity. Are they any good?

debitcardmayhem

Davejura68 said:

I'm thinking of moving to Ecotricity from Eon. Does anyone have a referral code please? Should both get credit.

Not allowed, forum rules 

wrf12345

google search should turn up code, did for Octopus...

dllive

Hi guys,
On the 17 Feb I applied to Ecotricity. But I received no email from them. I left t a few days and phoned them and the chap said that he could see my on his system, and that I would get an email the following day. However, its now teh 1st March and Ive still not heard anything. 
I see Ofgem gives energy companies 5 days to switch a customer, and if they dont they have to credit £40. Would that apply in my case?
Its odd that Im on their 'system', but have had no corerspondence form them. (they have my correct email, telephone number etc).
Thanks

bristolleedsfan

dllive said:

Hi guys,
On the 17 Feb I applied to Ecotricity. But I received no email from them. I left t a few days and phoned them and the chap said that he could see my on his system, and that I would get an email the following day. However, its now teh 1st March and Ive still not heard anything. 
I see Ofgem gives energy companies 5 days to switch a customer, and if they dont they have to credit £40. Would that apply in my case?
Its odd that Im on their 'system', but have had no corerspondence form them. (they have my correct email, telephone number etc).
Thanks

Guaranteed standards performance compensation doubles to £80 if first £40 is not paid within 10 working days of breach occurring.

Contact Ecotricity again ask them why nothing has happened re the switch.

"5 working days" switches should complete.

bob2302

dllive said:

Unfortunately I cant take advantage of the 'discounted time' type tariffs becuase most of my useage is on the heat pump, which is running 24/7.

At the moment, my TE tariff is:

Daily Standing Charge: 59.94p/day

Unit rate: 21.27p/kWh

With Electrocity, it would be:

Standing charge: 53.393p per day

Unit rate: 20.496p per kWh

Ive only been with TE for a month. But theres no exit fee. However, if I go with Electrocity, its fixed for 12 months and has a £75 exit fee.

So... Im not sure what to do really. Perhaps move to Electrocity and assume that the rates are competitive until my 12 month term matures.

TOU tariffs can be good for fixed 24/7 loads if the mean rate is right; the mean for my TE lifestyle  tariff is 17.9 p/kh. 

Ermadunno1994

I am having the same issue with Ecotricity - I have tried to apply several times and emailed them and not heard I think back. No confirmation emails - nothing. Not very impressed!

dllive

Ermadunno1994 said:

I am having the same issue with Ecotricity - I have tried to apply several times and emailed them and not heard I think back. No confirmation emails - nothing. Not very impressed!

OK, well kinda heartening to know Im not the only one. I would suggest doing as I did - leave a negative review on TrustPilot. They will soon ask for further info. Use that as a mean to open a line of communication. Having said that, its been more than a week since my last email to them and Ive receive no response!!!

I understand theyve been inundated, but then perhaps they could have foresee this situation and put in place procedures. Or at least send people a holding email to let them know they will respond in due course. This radio silence is not acceptable in this day and age.

WibbleBaaaaaa

If i was not with TE then i would jump to this supplier as they seem to be the next best.

Roxburgh_rose

I had a bit of a problem switching to Ecotricity over the last couple of weeks but only because my meter is logged to a different house name on the national register (must have been one the builder used when he was constructing). I rang them a few times over it, the phone was always answered really quickly and I got to speak to a real person without going through endless menus. We also have am email thread running which was answered promptly. It was all resolved easily - I was very impressed with their customer services.