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Anyone had success with iRobot replacement

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  • Golden_Glow90
    Golden_Glow90 Posts: 209 Forumite
    Ninth Anniversary 100 Posts Name Dropper
    UPDATE: they finally agreed to repair in May but the issue has come back. Now they are refusing replacement or partial refund as it is past 6 months. It’s still within the 2 year limited warranty which they claim is compliant with the consumer rights act. They have offered to repair again but as the initial repair failed after a few months, clearly there is a fault they they haven’t been able to fix and they’re just trying to stall until my warranty runs out. Anywhere where I can get help who has more knowledge of consumer rights? I can’t find anyone who specialises in the iRobots who can write a report to state the fault has always been there, plus they’ve already said that wouldn’t prove anything anyway so they won’t accept it.
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