EDF Gas - not being charged

confusedoldman

EDF haven't charged me for gas since October. I emailed them months ago to say the smart meter seems to be faulty but they replied to say it is working. I've since emailed multiple times telling them they're only charging me the standing charge for gas but each time they say I'm being charged correctly. Asking for my case to be transferred to a manager and pointing out that their gas meter readings on my account haven't changed for months only got the response that I should check my last  bill. If they'd bothered to check it they'd see what I'm talking about. I can't afford a massive bill in the future and they're about to reduce my dial fuel monthly bill by a third (as clearly my bills are lower than expected) Any advice? 

elsien

Formal complaint? 

Are you taking your own photos and readings of the meter in the meantime?
i’m not sure if you mean it’s faulty because it’s not recording the gas usage, or it’s faulty because it’s not sending the readings to them. 

if the meter is working but simply not sending the information EDF, then you can put the money aside. In fact if you’ve got an idea of what it should be costing you, you should be putting the money aside anyway, knowing that a bill will be on the way. 

Gerry1

Welcome to the forum.

Read your meter at least monthly, do the sums to see what it cost and put that amount into an instant access savings account.  If you need help just ask here and someone will work it out for you.

Switch to Variable Monthly Direct Debit so that credit doesn't build up. Not sure whether back billing kicks in after12 months, others will no doubt advise.

Unless you have a good fixed deal and/or exit fees apply, you could consider bringing things to a head by voting with your feet: Ditch & Switch ! Try Octopus who have good customer ratings, and you can share a £100 welcome with a friend who's already with them and gives you a referral code.  They've been recommended by Which? for many years in a row.  Their standing charge is likely to be slightly lower as well.

• Are you on the Priority Services Register?

sammyjammy

If the OPs meter is faulty in the way that mine is there are no readings to take, I'm with Octopus, my meter has said the same readings since April last year, I have contacted them five times and finally made a complaint, well two actually, they've finally agreed to change the meter but still haven't been in touch to do so!

confusedoldman

Thanks for your comments. The meter just isn't showing anything or lighting up. Guess it's formal complaint time. I'm only a relatively short time into a 2 year fix, which is a decent deal, so need to get it sorted. 

elsien

Parent had that happen with her to send them all sorts of videos  as proof. They ended up sending her bills based on the previous years readings for the time that the meter was out of operation.