Suing a bank for professional negligence?

goldmine2011

SacredStephan said:

Have they refunded your 9K yet?

Not as of yet, given their admission and clearly that it was their fault, you'd think that would be the first thing they did but I'm guessing they have certain procedures to follow etc. Either way I know I'm getting it back regardless

goldmine2011

born_again said:

1stTimer said:

*weird thing just happened, as I was writing this out Barclays called me*

So someone higher up at Barclays fraud & security just called me, went over the details again of what happened and confirmed from both sides the timelines.

We then went through the phone settings over the phone, checked all the internal settings on the phone (accessibility options, developer options, software versions etc), did a full scan using recommended software installed from the Google play store, and basically the conclusion was that it is very highly unlikely that it was from our device/end. 

Apologies I haven’t read anything past this post yet but I would be very careful with what you are downloading and scanning your phone with right now. You’ve just taken a call from a ‘company’ that you know has already breached your security settings and downloaded an app to scan you whole device!

I think OP needs to ring Barclays & check it was one of their team, or it could be the fraudsters that have their details & taking it further.

Yes banks do check systems in such situations. No idea on mobiles, but malwarebytes is often one asking customers to use on systems to ensure computers are safe.

Ah yes, we checked if it was Barclays via way of getting them to confirm with an OTP code and checking through the details they had regarding the situation.

The app they suggested we used to do a scan was AVG from within the google play store, or they said just any anti-virus scanner from the official google store, so they wasnt directing us to one specific app per se.

but after the last call they confirmed that it definitely was not from our device, we only have 2 phones between us and neither of them was the ones who sent the messages through chat. and yet they cant even confirm to me what models of phones they was that did, except that it was not our phones.