Picture of Goods Not Matching Goods Received

DullGreyGuy

Grumpy_chap said:

BelperBarney said:

The blinds in these two pictures look the same colour to me.
Closed blinds on a dark day and artificial light will look quite different from open / partially open blinds on a bright day and natural light.
I am surprised the OP chose to order blinds without using the sample service, but that was their risk on the colour that the OP decided to take.
It seems like an open and shut case.

Shall I get your coat for you?

TELLIT01

Looking at the photos posted on the website, the outside area seen through the window is very overexposed and the light from outside will have affected the image.

ThumbRemote

At first I thought your blinds were pretty close to the website pictures. But if you look at the closed picture from the website it's clearly different:


Your blinds are clearly darker than the strapping, whereas the website shows them as the same shade or lighter. 

The fact they were custom made is irrelevant if they don't match what was advertised. Likewise the lack of a sample is irrelevant. 

You've basically got a few steps to follow:

1. Tell the company that these don't match, are not "as described" and you are rejecting them as per your rights under the Consumer Rights act, and you require either blinds that match the colouring on the website or a full refund. 

2. If they refuse, contact your debit card issuer and explain the situation - they may allow a chargeback if you submit the evidence shown. 

3. If chargeback fails or is refused, send the retailer a letter before action, stating that unless they replace or refund you will take them to small claims court

4. Go to small claims court, submitting the website photos and your own photo as proof of the discrepancy. 

HillStreetBlues

@ThumbRemote I agree, having them next to each other they look totally different

photome

Look the same to me. Is there a disclaimer on their website about colours on screens etc?  I do know they offer free samples so not sure why anyone wouldnt do that….we have just ordered blinds from internet after getting multiple samples so had no issues when blinds arrived. 

sheramber

ThumbRemote said:

At first I thought your blinds were pretty close to the website pictures. But if you look at the closed picture from the website it's clearly different:


Your blinds are clearly darker than the strapping, whereas the website shows them as the same shade or lighter. 

The fact they were custom made is irrelevant if they don't match what was advertised. Likewise the lack of a sample is irrelevant. 

You've basically got a few steps to follow:

1. Tell the company that these don't match, are not "as described" and you are rejecting them as per your rights under the Consumer Rights act, and you require either blinds that match the colouring on the website or a full refund. 

2. If they refuse, contact your debit card issuer and explain the situation - they may allow a chargeback if you submit the evidence shown. 

3. If chargeback fails or is refused, send the retailer a letter before action, stating that unless they replace or refund you will take them to small claims court

4. Go to small claims court, submitting the website photos and your own photo as proof of the discrepancy. 

The webbing is not the same colour on the top slat or the  bottom slat in the picture. these slats are closed , as are the OP's, and not getting the light shone on them

MattMattMattUK

Without proper pictures under similar lighting conditions everything else is pointless speculation. 

Ergates

MattMattMattUK said:

Without proper pictures under similar lighting conditions everything else is pointless speculation. 

Yes - without that this is white dress/blue dress territory.   Lighting conditions (amount of light, source of light, direction of light) and background can make a radical difference to our perception of colours.  
There are a host of optical illusions that demonstrate this:


Squares A and B are the same colour.

the_lunatic_is_in_my_head

Colour aside, the grain of the (fake) wood is different (albeit what OP has looks more defined and realistic than the stock photos). 

HillStreetBlues

Ergates said:

MattMattMattUK said:

Without proper pictures under similar lighting conditions everything else is pointless speculation. 

Yes - without that this is white dress/blue dress territory.   Lighting conditions (amount of light, source of light, direction of light) and background can make a radical difference to our perception of colours.  
There are a host of optical illusions that demonstrate this:


Squares A and B are the same colour.

To me the shaded area looks darker on both colours, the OP's blind has the slates darker but the band lighter, so shade alone doesn't account for that.