Credit card details used to create a subscription

Larmani

My wife has just noticed payments going to Linktree Australia for a subscription she never created. 

Tesco Credit card say they can't stop the payments 

she can't tell Linktree because she has no account with them! 

Any ideas???

marcia_

 Get back on to the bank. They can stop the payment tell them it is a fraudulent transaction and you want to speak with the fraud dept 

PRAISETHESUN

I'm going to make an assumption here that these transactions are completely fraudulent. Her card provider (ie. Tesco bank) have an obligation to block payments and cancel any CPA which may have been set up if she requests them to, especially if they are fraudulent. I'd go back to Tesco bank and open a complaint making it clear the payments are unauthorised and she wants them refunded and any recurring payments which have set up to be cancelled.

grumpy_codger

MSE:

Continuous payment authority: manage recurring payments

Banks 'give bad advice' over card payment cancellations

born_again

Larmani said:

My wife has just noticed payments going to Linktree Australia for a subscription she never created. 

Tesco Credit card say they can't stop the payments 

she can't tell Linktree because she has no account with them! 

Any ideas???

Oh dear... How can they get it so wrong.
They have to stop payments if requested. Does not cancel any contract though.

If she is certain it is not her, then raise as fraud. If it is a genuine subscription set up then the company will provide her details.

Go back raise a complaint.

danco

Way too often a free or cheap offer of something comes with a commitment to subscribing to something else that is hidden in the terms and conditions. Could this have happened?

wiseonesomeofthetime

danco said:

Way too often a free or cheap offer of something comes with a commitment to subscribing to something else that is hidden in the terms and conditions. Could this have happened?

This ☝️

My son keeps falling for these, by not reading the smaller than small print that comes with the "too good to be true" offers.