Updating email on BOS site

35har1old

Just updated email on the BOS site.
Then went to Lloyds to do the same thing but the profile had already been changed. 
Currently asking the question in chat why this occurred. 
So far the answer is you can't do it because its on a different  platform do you want me to update for Lloyds 
Have said that they where incorrect.
Now have come back can you please help me with the email address.
As always never get any answers with chat.
Next message will likely be contact customer service over and out
Sorry I was wrong passed to complaint specialist to be contacted at a later date

eskbanker

35har1old said:

Just updated email on the BOS site.
Then went to Lloyds to do the same thing but the profile had already been changed. 
Currently asking the question in chat why this occurred.

I'm pretty sure that Lloyds Banking Group propagate such profile changes across the group automatically, so you don't need to do it individually by brand.

Section62

eskbanker said:

35har1old said:

Just updated email on the BOS site.
Then went to Lloyds to do the same thing but the profile had already been changed. 
Currently asking the question in chat why this occurred.

I'm pretty sure that Lloyds Banking Group propagate such profile changes across the group automatically, so you don't need to do it individually by brand.

They do.  I had to jump through hoops to change my postal address with Lloyds, but my other LBG accounts were updated automatically as the customer service advisor said they would.

35har1old

eskbanker said:

35har1old said:

Just updated email on the BOS site.
Then went to Lloyds to do the same thing but the profile had already been changed. 
Currently asking the question in chat why this occurred.

I'm pretty sure that Lloyds Banking Group propagate such profile changes across the group automatically, so you don't need to do it individually by brand.

Clearly all not all members of staff are aware of this.
Compensation offered 
Must be the only thing that is connected