Vintage Cash Cow

Beverleygloria1

I sent a box to this company in good faith containing some 22ct gold coins plus other gold silver and antique items. After waiting a week I heard nothing from hem so contacted them via email I enclosed proof of sending they said they hadn’t received my box, so I tracked my box and obtained the proof that the box had been delivered, I emailed phoned and wrote to Vintage Cash cow all was ignored. After 6 weeks I managed to speak to someone in customer services only to be told my box was lost and blamed the delivery company. I was then offered £300 compensation for a box containing 22ct gold coins etc I was told that this was the most they could pay under their insurance policy. I refused the amount and said it was theft I was not informed that my expenses items would not be insured nor is it written. This company advertises on national Television. This should be stopped and people warned I am not the only person this has happened to. 

Ayr_Rage

Did you contact them and request the extra (free) insurance?

I guess not from what you have posted.

https://www.vintagecashcow.co.uk/insurance

swingaloo

But it is written on the website, it does tell you that you are only covered by the insurance for £300 unless you use the 'higher tier' insurance. Its in the terms and conditions and you sign the box to say you have you read them.

Bear100

Hi I had a very poor experience with Vintage Cash cow too and there are definitely many others who have had a poor experience with items lost or returned broken. I was commenting on another thread on the same issue. Please be careful if choosing your use this company They may not send all your item back and if this happens they will not except any accountability. There is no clear complaint policy and they deal with it all in house and have no access to an independent investigation or ombudsman. This is highly suspicious…