Am I eligible for chargeback after online agent is refusing to issue airline ticket that I paid for?

Archergirl

Wow, what a nightmare, these companies are really something else, how can they expect you to just 'wait and see' if you need to be somewhere for something?

ThorOdinson

It's never ever worth booking with these middle men. The small savings carry too much risk and reduce your rights significantly. Always book with the airline direct.

Westin

ThorOdinson said:

It's never ever worth booking with these middle men. The small savings carry too much risk and reduce your rights significantly. Always book with the airline direct.

I think that depends on “these middle men”.

A good reputable travel agent, or a well established U.K. travel business, may well be able to help find a suitable deal.  Businesses like Trailfinders, Netflights have been around for years and their commercial deals with airlines can provide value.

Internet shopping for ‘cheap flights’ can often however sadly take you to unknown overseas online sellers with poor service records, or one man Director type set ups registered to a back room office in Hounslow with calls answered in Asian locations.

farazk86

Sorry to bump this thread, but I did say I'll update here once I have a resolution.

So, as some of you had identified, this was an open and shut case for the credit card chargeback process.

I called and lodged the complaint, they promised a ticket on purchase and did not deliver on that. My bank, HSBC refunded immediately and gave them 40 days to respond. They were not able to provide any response I assume and the case was closed with the money refunded

The HSBC guy did tell me that if they did challenge this chargeback then it will enter the next phase where I will be asked to provide supporting documents and proof etc. But at this stage, nothing was required. 

Hope this helps others who find themselves in my kind of situation  

DullGreyGuy

farazk86 said:

Sorry to bump this thread, but I did say I'll update here once I have a resolution.

So, as some of you had identified, this was an open and shut case for the credit card chargeback process.

I called and lodged the complaint, they promised a ticket on purchase and did not deliver on that. My bank, HSBC refunded immediately and gave them 40 days to respond. They were not able to provide any response I assume and the case was closed with the money refunded

The HSBC guy did tell me that if they did challenge this chargeback then it will enter the next phase where I will be asked to provide supporting documents and proof etc. But at this stage, nothing was required. 

Hope this helps others who find themselves in my kind of situation  

Just to clarify, they get 40 days to respond to their merchant bank from the day the merchant bank notifies them which can be some time after you raise the issue with your bank. Similarly there can be a time delay from them responding to their bank and your bank being informed and considered their response. Unfortunately how some advisors explain it makes it sound that if you mark 40 days from your initial call you're in the clear whereas in reality it can be several weeks longer. 

400ixl

They then have 6 years from the date of purchase to pursue via the courts as well I believe. We have seen a few cases where chargeback was done only for the supplier to make a court claim several months / years later.