British Gas - Homecare opinion

orfoster

Hi everyone,
I'm just looking for some advice in relation to my boiler cover. I had an issue a few days ago and the next day had an engineer out who ordered spare parts for the boiler, the next day another engineer came to fix and realised on taking more of the boiler apart that he said that the whole inside had melted, so many different components had melted and the flue rubber seals had melted.

He attempted to repair it but it didn't work, the boiler was beyond repair.

However, the policy states that if it caught fire that it would be repaired for free. There is nowhere in the policy terms that defines what a fire is but given so much of the boiler melted inside and had burnt.

Does anyone know the answer at all?

DullGreyGuy

First of all, check if it's an insurance policy or a service plan... it will help know your options which will depend on the two. 

The terms should define it, if it doesn't then it falls to the plain English definition of fire. Melting alone doesn't evidence fire, it evidences heat. Normally fire requires flames to have been present