EON Back Billing

BarryLondon

EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed, it was related to previous tenant. I heard nothing from EON since 2021 until the debt collector later.

Since then EON have tried every trick in the book. They confirm no bill is held in my name yet back billing still applies. They confirm this is their fault in an email. Yet they have since phoned me and tried to make me pay (three times on the call) and each time I try and advise them the above yet this ignored that and said why am I refusing to pay. I now have a copy of the recorded phone call. It is forty minutes long and you can hear EON saying it is my bill one minute, they've never billed me for it the next and then to resolve it I should pay !

As I said this was nothing to do with me and after the phone call they have said I'm refusing to co-operate, sent me a Welcome to EON letter with a tariff and yearly cost and sent me texts saying my payment is overdue.

They have now also offered me a lower price to pay !!! I feel harassed, bullied by them and they have got back billing wrong, they never contacted me in three plus years before going to the debt collector which I believe is wrong also and they shouldn't be doing this. Family is also classed as vulnerable due to my special needs daughter.

I've got all the emails and phone call now to prove everything I said. What else can I do please bar the Ombudsman after eight weeks ?

Thank you

QrizB

Per your other post, follow EON's complaints process to conclusion.

https://www.eonnext.com/unhappy

After eight weeks, go to the Ombudsman.

Follow the process and realise it's nothing personal, just a mistake they need to correct.

MeteredOut

As, in the meantime, if debt collectors continue to get in touch, ask for a "prove it" letter, or tell they you do not owe the debt and refer them back to EoN. Ask for anything to be put in writing - do no engage on the phone.

BarryLondon

QrizB said:

Per your other post, follow EON's complaints process to conclusion.

After eight weeks, go to the Ombudsman.

Follow the process and realise it's nothing personal, just a mistake they need to correct.

It's more than a mistake they've made though and a consistent choice to ignore this. 

BarryLondon

MeteredOut said:

As, in the meantime, if debt collectors continue to get in touch, ask for a "prove it" letter, or tell they you do not owe the debt and refer them back to EoN. Ask for anything to be put in writing - do no engage on the phone.

Thanks again, the debt collector said account with them is on hold until EON confirm situation.

MeteredOut

BarryLondon said:

QrizB said:

Per your other post, follow EON's complaints process to conclusion.

After eight weeks, go to the Ombudsman.

Follow the process and realise it's nothing personal, just a mistake they need to correct.

It's more than a mistake they've made though and a consistent choice to ignore this. 

You probably push for some compensation too - typically they would stick £50 on your account, but that will be more difficult since you're no actually a customer of theirs. If they refuse, even if the main issue gets resolved, I'd still take it to the Ombudsman as they might get you some compensation for the hassle.

TroubledTarts

BarryLondon said:

QrizB said:

Per your other post, follow EON's complaints process to conclusion.

After eight weeks, go to the Ombudsman.

Follow the process and realise it's nothing personal, just a mistake they need to correct.

It's more than a mistake they've made though and a consistent choice to ignore this. 

But you should follow the process for your own good as then you have done everything to protect yourself from a wrongful debt being enforced.

Follow the process and get some compensation maybe £100 plus if you lay on the stress with the ombudsman service if it gets that far.