We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Where are any RBS branches?

Brie
Posts: 14,042 Ambassador


I have a document that I need to get stamped and signed by the bank holding my account. My account is actually with Virgin One which is run by RBS. There are no longer any RBS anywhere near where I live (south coast) and in fact I think they are now only in Scotland.
I can't get any information on line about how to deal with this as it's outside the remit for their chatbot and the chat won't let me be referred to a real person as I don't have the right information (i.e. no customer number etc).
If I try to ask for my closest branch all I get is NatWest. Now I know this is the same banking group but I don't know if they will have an RBS stamp.
Does anyone else know?
I could try to ring but I tend to give up after being on hold for more than 30 minutes.
I can't get any information on line about how to deal with this as it's outside the remit for their chatbot and the chat won't let me be referred to a real person as I don't have the right information (i.e. no customer number etc).
If I try to ask for my closest branch all I get is NatWest. Now I know this is the same banking group but I don't know if they will have an RBS stamp.
Does anyone else know?
I could try to ring but I tend to give up after being on hold for more than 30 minutes.
I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇
0
Comments
-
The website gives a phone number and a postal address in Norwich.
You could call them to ask if you post the document to the address whether they will stamp it at HQ.
https://www.rbs.co.uk/mortgages/existing-customers/oneaccount.html
1 -
I'm sure Natwest will forward your document to the Virgin One office in Norwich for stamping.1
-
I have found that the NatWest were very helpful with any RBS business - I should find one of their branches and see what they say2
-
The only remaining branches in England are London (Drummonds) and Berwick upon Tweed. There are none in Wales nor NI.
2 -
I've been able to get issues for my RBS and Ulster bank current accounts sorted at my local NatWest branch. I'd be surprised if your local branch wasn't able to assist you1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 349.6K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 452.9K Spending & Discounts
- 242.6K Work, Benefits & Business
- 619.3K Mortgages, Homes & Bills
- 176.3K Life & Family
- 255.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards