We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Nectar App Update - Locked Points

rarasarr23
Posts: 39 Forumite

Just noticed today the Nectar App now gives the option to lock your points so they can’t be spent! Finally, a way to stop people having points stolen!
Pleased to see this, had points stolen last month myself!
Pleased to see this, had points stolen last month myself!
4
Comments
-
How do you enable this function?1
-
Largs said:How do you enable this function?1
-
I updated my app on Android 15 this afternoon and it's there for me as well !
About time1 -
I don't use the app but was able to lock my points when I went into my online account today. On the home page there was a banner headline saying this function was now available.1
-
I recently had my points stolen and reinstated so this is good news.0
-
The article should be updated to make it clear you do not need the app to do this and can simply login to your account with a web browser and set the option that way.3
-
Doesn't appear to be working at the moment!1
-
Works for me - tried on the App and via a Browser. I had £270's worth of points used fraudulently a few weeks ago - so this new facility is a boon. Nectar did re-imburse me - luckily there were no real hoops to jump through to get them returned. Someone did a weekly shop in a Sainsburys store ( that I have never visited ) using my points. My Sainsburys on-line account showed me exactly what was bought !1
-
I noticed a withdrawal I hadn't made at a location over 200 miles away, a town that I've never even been near. I reported this and they cancelled my account, wiping out over 25,000 Nectar points. They promised to open a new account and send a new card but nothing happened.Spent countless hours phoning over several weeks; every time they promised it would be fixed in a day or two but still nothing happened.Eventually I did get a new account and card, but with a zero balance. Yet more lengthy phone calls. When the balance was finally updated they'd only added a suspiciously round number of points, so I suspected I was still losing out. I made a Subject Access Request to see exactly how many points I'd had when it was hacked, but I'm still waiting more than a month later. Complaint to the ICO soon...1
-
Gerry1 said:I noticed a withdrawal I hadn't made at a location over 200 miles away, a town that I've never even been near. I reported this and they cancelled my account, wiping out over 25,000 Nectar points. They promised to open a new account and send a new card but nothing happened.Spent countless hours phoning over several weeks; every time they promised it would be fixed in a day or two but still nothing happened.Eventually I did get a new account and card, but with a zero balance. Yet more lengthy phone calls. When the balance was finally updated they'd only added a suspiciously round number of points, so I suspected I was still losing out. I made a Subject Access Request to see exactly how many points I'd had when it was hacked, but I'm still waiting more than a month later. Complaint to the ICO soon...
In November I lost 8000 to theft, after a few "X" direct messages and an online chat later, the account still containing 353 points was closed and I was advised a new card would be ordered.
The new card arrived about a week later loaded with 8000 "Goodwill points".
I contacted them about the other 353 points, but they said there were some "technical issues" with transferring the remaining balance of 353 and it could take a week or two.
So, after a week I messaged again, still "technical issues", so for the sake of £1.60(?) I wrote it off as misfortune.
Two weeks later, I spent the 8000 points (before someone else does !) plus every multiple of £5 as soon as I'd earned them. I checked my balance to see how close I was to another £5 to spend and saw "Inbound Transfer +353" - it was a technical issue delaying things!
The only real gripe I had was due to not remembering my password, set 10+ years earlier, my initial "X" direct message conversation could not stop the card immediately and I had to go through the online chat the next morning for more rigorous security checks.
2
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.4K Banking & Borrowing
- 252.9K Reduce Debt & Boost Income
- 453.3K Spending & Discounts
- 243.4K Work, Benefits & Business
- 598K Mortgages, Homes & Bills
- 176.6K Life & Family
- 256.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards