Nectar App Update - Locked Points

rarasarr23

Just noticed today the Nectar App now gives the option to lock your points so they can’t be spent! Finally, a way to stop people having points stolen!

Pleased to see this, had points stolen last month myself!

Largs

How do you enable this function?

rarasarr23

Largs said:

How do you enable this function?

When you open the app, where it gives your points, my currently says ‘Spending is locked’ click whatever it says for you and it will take you to a Locked or Unlocked option. Make sure your Nectar App is updated, I’m on IOS 18.3 and it updated the app this afternoon.

Ozzig

I updated my app on Android 15 this afternoon and it's there for me as well !

About time

Runner_Duck

I don't use the app but was able to lock my points when I went into my online account today. On the home page there was a banner headline saying this function was now available.

jon81uk

I recently had my points stolen and reinstated so this is good news.

FredaJones

The article should be updated to make it clear you do not need the app to do this and can simply login to your account with a web browser and set the option that way.

silvermum

Doesn't appear to be working at the moment! 

Mr_Jay

Works for me - tried on the App and via a Browser.  I had £270's worth of points used fraudulently a few weeks ago - so this new facility is a boon. Nectar did re-imburse me - luckily there were no real hoops to jump through to get them returned.  Someone did a weekly shop in a Sainsburys store ( that I have never visited ) using my points.   My Sainsburys on-line account showed me exactly what was bought !

Gerry1

I noticed a withdrawal I hadn't made at a location over 200 miles away, a town that I've never even been near.  I reported this and they cancelled my account, wiping out over 25,000 Nectar points.  They promised to open a new account and send a new card but nothing happened.

Spent countless hours phoning over several weeks; every time they promised it would be fixed in a day or two but still nothing happened.

Eventually I did get a new account and card, but with a zero balance.  Yet more lengthy phone calls.  When the balance was finally updated they'd only added a suspiciously round number of points, so I suspected I was still losing out.  I made a Subject Access Request to see exactly how many points I'd had when it was hacked, but I'm still waiting more than a month later.  Complaint to the ICO soon...

Ozzig

Gerry1 said:

I noticed a withdrawal I hadn't made at a location over 200 miles away, a town that I've never even been near.  I reported this and they cancelled my account, wiping out over 25,000 Nectar points.  They promised to open a new account and send a new card but nothing happened.

Spent countless hours phoning over several weeks; every time they promised it would be fixed in a day or two but still nothing happened.

Eventually I did get a new account and card, but with a zero balance.  Yet more lengthy phone calls.  When the balance was finally updated they'd only added a suspiciously round number of points, so I suspected I was still losing out.  I made a Subject Access Request to see exactly how many points I'd had when it was hacked, but I'm still waiting more than a month later.  Complaint to the ICO soon...

I appreciate it doesn't help you but in the name of balance.

In November I lost 8000 to theft, after a few "X" direct messages and an online chat later, the account still containing 353 points was closed and I was advised a new card would be ordered.

The new card arrived about a week later loaded with 8000 "Goodwill points".
I contacted them about the other 353 points, but they said there were some "technical issues" with transferring the remaining balance of 353 and it could take a week or two.

So, after a week I messaged again, still "technical issues", so for the sake of £1.60(?) I wrote it off as misfortune.

Two weeks later, I spent the 8000 points (before someone else does !) plus every multiple of £5 as soon as I'd earned them. I checked my balance to see how close I was to another £5 to spend and saw "Inbound Transfer +353" - it was a technical issue delaying things!

The only real gripe I had was due to not remembering my password, set 10+ years earlier, my initial "X" direct message conversation could not stop the card immediately and I had to go through the online chat the next morning for more rigorous security checks.