Home Energy Feedback

Blue_Babe

I'm sharing my experience with Home Energy, just for information purposes. After a short 4 month relationship, I don't feel comfortable with them and have already changed supplier. Whilst invoices are being produced with correct information, signing in to check my account online to view invoices etc, many of the entries in the account history are wrongly dated and therefore not in sequence.

I transferred my supply to them on 2nd Oct 2024, with my first direct debit being taken on 8th Oct 2024, however that payment is logged in the history as 10th August 2024, almost 2 months before I'd even heard of the company. Then the dates got harder to track and only 2 entries (2 top-up card payments) show accurately.

Direct debit payments on 8th Nov 2024 show as 11 Aug 2024
                                         9th Dec 2024 show as 12 Sep 2024
                                         8th Jan 2025 show as 1st Aug 2025 (8 months in the future!)

Invoices are equally confusing,
invoices dated 4th Dec 2024 show as 11th Jan 2024 (11 months earlier)
                      10th Dec 2024 show as 12th Jan 2024
                         7th Jan 2025 show as 1st Jan 2025 (that's close enough)
                         3rd Feb 2025 show as 2nd Jan 2025.

I'm not comfortable with their website, whilst it has these ongoing errors, so I've transferred to a recommended company. I hope this helps others, when deciding to change suppliers.

Mysteryman2000

I'd avoid following my experience as well. They appear to rack up excessive credit on customers accounts routinely. I suspect that this is a part of their business model, but I got sick of ringing up and demanding refunds every month!

Ildhund

Blue_Babe said:

8th Nov 2024 show as 11 Aug 2024

American formats. The same silly system that has everyone referring to 11 September (2001) as ! 9/11. 

In some cases of this sort of confusion on websites, it may be possible to rejig a browser setting or two to make dates display as you'd expect them to. Bitterly complaining to webmaster may be easier.