Delonghi Microwave

BennyBullfrog

I bought a Delonghi microwave from Argos (they were made especially for Argos) in Dec 2019. The microwave has just stopped heating items. After doing some research online I have discovered that the magnetron (the part that heats the food) has been wired into the microwave incorrectly - because of this the units lifespan has been considerably reduced. There are only 2 pins on the magnetron and the wires are supposed to be connected a certain way but at the manufacturing stage they were put on the wrong way round - from other online posts I have discovered that this is common in this model and all of them have been failing well short of their expected lifespan.

As the microwave is 5 years old do you think I should expect a free repair, replacement or refund as it is a manufacturing fault? Or am I wasting my time.

I have approached Argos but I've received no reply as yet.

FlorayG

At this late stage you will have to go back to the manufacturer, Argos will not be able to help you ( although they can send it for repair, they can't say if it would be free or not that's for DeLonghi to decide)
TBH most items of that sort only last about 5 years anyway, sadly

Alderbank

You only have legal rights with whoever you bought the microwave from (Argos in this case). Those legal rights are contained in the Consumer Rights Act 2015

You have no contract with the manufacturer DeLonghi and therefore no rights with them

At this late stage you need to show Argos that your oven has failed prematurely because of a fault which was present when you bought it, and that failure is not due to anything which has happened since such as running the oven with nothing inside to absorb the microwaves.

If you can do that Argos must replace, repair or refund. Any refund can be reduced because of the use you have had, and after 5 years use you should not expect more than 20% of what you paid.

How did you pay? If you paid by credit card and the cost was more than £100, you might also be able to claim against your credit card issuer if you have the evidence above.

BennyBullfrog

Many thanks Alderbank. 

That's kind of what I was expecting. 

Although Argos/Delonghi are definitely in the wrong I think I will be on a hiding to nothing. It wasn't paid for on a credit card. But I do think it is very important to flag this error on Argos/Delonghi's part - have they done it deliberately to reduce the life of the unit or is it incompetence?!!!

Whichever, it should be corrected for future production if they are still carrying out this practice.

Murphybear

FlorayG said:

At this late stage you will have to go back to the manufacturer, Argos will not be able to help you ( although they can send it for repair, they can't say if it would be free or not that's for DeLonghi to decide)
TBH most items of that sort only last about 5 years anyway, sadly

I would expect a microwave to last much longer than 5 years.  Ours is 14 years old, still works perfectly.  

sheramber

Murphybear said:

FlorayG said:

At this late stage you will have to go back to the manufacturer, Argos will not be able to help you ( although they can send it for repair, they can't say if it would be free or not that's for DeLonghi to decide)
TBH most items of that sort only last about 5 years anyway, sadly

I would expect a microwave to last much longer than 5 years.  Ours is 14 years old, still works perfectly.  

Items built 14 years ago were built to last.


My washing machine was 15 years old and still working when my colleague considered it okay that his wasing machine had pcked in after 5 years.

JadedAngel88

Murphybear said:

FlorayG said:

At this late stage you will have to go back to the manufacturer, Argos will not be able to help you ( although they can send it for repair, they can't say if it would be free or not that's for DeLonghi to decide)
TBH most items of that sort only last about 5 years anyway, sadly

I would expect a microwave to last much longer than 5 years.  Ours is 14 years old, still works perfectly.  

I've had my microwave over 20 years and I got it from my parents, who had it for 5 years, as my dad was gifted one when he retired.

Skiddaw1

Murphybear said:

FlorayG said:

At this late stage you will have to go back to the manufacturer, Argos will not be able to help you ( although they can send it for repair, they can't say if it would be free or not that's for DeLonghi to decide)
TBH most items of that sort only last about 5 years anyway, sadly

I would expect a microwave to last much longer than 5 years.  Ours is 14 years old, still works perfectly.  

That's exactly what I was going to say.

Our previous microwave finally went kaput just before Christmas. We bought it in 1995 and it was a basic model even then. Wonder how long our current one will last?