Gap360 tour cancelled midway through refuse refund

sheramber

Bazza224 said:

Her travel insurance have said they may accept a claim if she can provide a written statement from an official authority to confirm the destination was unreachable. Otherwise she must claim from the tour provider under consumer legislation.

The gap 360 terms and conditions does seem in contradiction to the PTR. Gap360 have also been in contact with my daughter and have talked about what might happen if the rest of the tour is cancelled and unlike the local representative they have mentioned refunds in addition to the local guide assisting with making onward plans and bookings. Their stance is still however the tour isn’t cancelled at this point and they will be more specific at such a time when and if it is cancelled.
Hopefully if it does get cancelled gap360 will be a bit fairer than the local guides made it sound.

I did say you needed to give them time to react to the situation. 

twopenny

Indeed you need to.

But I've just looked at the maps of the area and all roads going north are closed due to the floods. https://qldtraffic.qld.gov.au/

At least for the moment Airlie Beach is a beautiful area.

Maybe they could do some research to say what they would like to do in the area in place of the tour rather than just getting money returned and left to work their way back.

Things like local tour operators where they can go inot the rainforest and swim in mountain pools and such. Not far from the GBR either which is amazing.

https://www.australia.com/en-gb/places/whitsundays-and-surrounds/guide-to-airlie-beach.html