Halifax ID check after payment failure

pauloc677

Hey guys. Tried to send some money to my sons account and Halifax blocked the payment and when I called the number they said I need to visit the branch to reinstate my account with some ID. Does anyone have any experience with this? Do I need an appointment? Will they ask me any questions or will just showing my ID and asking for my account to be unblocked be enough? Thanks

Ayr_Rage

Pick up the phone and call the branch where you intend to present your ID.

pauloc677

thanks for the reply. I did try this but was on hold for nearly an hour and gave up! 

tacpot12

It is likely to be sufficient. Make sure you take a couple of forms of ID (e.g. Birth Certificate, Passport, Driving Licence), and a utility bill and ideally a bank statement (from another bank) with your current address on it.

If you driving licence doesn't have your current address on it, you can still use it to prove your identity, but you should send away for a new licence asap.

pauloc677

Thank you. And will they ask why it was blocked etc? Or will they just reopen? 

PRAISETHESUN

Had something similar a few years back with a Lloyds account. Didn't make an appointment, just rocked up with my passport and told them I was requested to present in branch with ID. The branch people have limited system access so they had to call someone, and it took them a while to get through to the right department and get the block lifted, but there wasn't any intrusive questioning or anything.

pauloc677

Ok thank you for the reply. I will go in tomorrow and hopefully get it sorted. 

pauloc677

Thanks for comments all. Got it sorted so all good now! Took an hour in branch and lots of questions and phone calls to the fraud team!