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Trust Pilot - can they be trusted?

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Comments

  • twopenny
    twopenny Posts: 8,268 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    The only time I've thought trustpilot was reliable was when I looked up the company that had taken over our doctors surgery.
    It rates one star in both the US and UK.
    Two countries can't be wrong.
    Diabolical and frightening 

    I can rise and shine - just not at the same time!

    viral kindness .....kindness is contageous pass it on

    The only normal people you know are the ones you don’t know very well


  • Beeblebr0x
    Beeblebr0x Posts: 379 Forumite
    100 Posts Name Dropper
    Perhaps a case for Which? to investigate?
  • PHK
    PHK Posts: 2,524 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    Which? Is more problematic that Trust pilot. Very high salaries and bonuses plus multiple data leaks. 
  • Beeblebr0x
    Beeblebr0x Posts: 379 Forumite
    100 Posts Name Dropper
    What have very high salaries and bonuses got to do with the integrity of reviews?
  • GJS123
    GJS123 Posts: 8 Forumite
    Part of the Furniture First Post Combo Breaker
    Why would you trust TrustPilot?  Or any other on-line reviews which are controlled entirely by the web site operator.
  • Murphybear
    Murphybear Posts: 8,173 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 14 September at 8:01AM
    GJS123 said:
    Why would you trust TrustPilot?  Or any other on-line reviews which are controlled entirely by the web site operator.
    I look at Trustpilot quite a lot, especially if I am using a new firm.  I’ve never had a problem with them.  
    I’ve avoided some Chinese online firms which had dreadful reviews.

    One year we were on holiday in Yorkshire and were looking for a tea shop.  I found one on Trustpilot with 5* reviews.  We went there and it was amazing.  Lovely food and large portions, we took some back to our holiday cottage.  

    I’ve posted reviews on there myself, especially if the product/service has been particularly good or bad.  I’ve read that they remove reviews but I’ve checked my reviews a while after I’ve posted them and they have always been there still 
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