Is eBay postage broken?

Archergirl

Got this this morning, trying to send to Germany, really don't want the hassle of going Royal Mail directly....

Service

All Evri, Yodel, DPD, InPost, and UPS services from Packlink can now be found below. This legacy tool is still available but will be retired soon.

Couriers (0) 

No services available

soolin

I don't send internationally so don't know if that is a different screen, but I printed a dozen UK labels this morning with no issue. 

martindow

Could this be because of the need to pay for German VAT and customs clearance in advance?  If the value is under 150 Euros/ £135 Pounds you need to use a carrier that offers this service and maybe none of the Packlink carriers you mentioned do this.  If you go to Royal Mail, for instance, you need to fill in the customs declaration, it calculates the fees and you pay the this plus the postage cost.  Hopefully you've built this into the price you've charged.

The attraction of the Global Shipping Programme is that all of this is dealt with for you and the buyer just sees the total price before they commit to buying.  You only have to get it sent to a UK address and Ebay deal with the rest (and any problems that may occur).

Archergirl

martindow said:

Could this be because of the need to pay for German VAT and customs clearance in advance?  If the value is under 150 Euros/ £135 Pounds you need to use a carrier that offers this service and maybe none of the Packlink carriers you mentioned do this.  If you go to Royal Mail, for instance, you need to fill in the customs declaration, it calculates the fees and you pay the this plus the postage cost.  Hopefully you've built this into the price you've charged.

The attraction of the Global Shipping Programme is that all of this is dealt with for you and the buyer just sees the total price before they commit to buying.  You only have to get it sent to a UK address and Ebay deal with the rest (and any problems that may occur).

I just sent it RM with a customs label like I used to, the only reason I use the eBay postage is the post office people had more work to do with a manual customs form.