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HP Envy Laptop can't find HP2542 Printer

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Comments

  • unforeseen
    unforeseen Posts: 7,471 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    TBH I had a hell of a job getting my daughter's printer connected to her laptop via WiFi. That was through a Sky router.

  • gambleruk
    gambleruk Posts: 173 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    When I changed routers with my HP printer and laptop I had to factory reset the printer so it "forgot" the old router details, from there the HP Smart recognised it as a new printer and set it up accordingly and has been working fine since.
  • debitcardmayhem
    debitcardmayhem Posts: 13,648 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You should set the WIFI printer to use fixed ip, not DHCP
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • TimeLord1
    TimeLord1 Posts: 1,351 Forumite
    1,000 Posts Third Anniversary Savvy Shopper! Rampant Recycler
    edited 1 February 2025 at 2:33PM
    Have you looked on YouTube it's probably the wireless printer password that it cannot find. You get that by printing off a status report.
  • mksysb
    mksysb Posts: 442 Forumite
    Ninth Anniversary 100 Posts Photogenic Name Dropper
    Probably not the problem here, but just in case - I found I could not connect to the wireless printer or scanner on my Canon if I had a VPN running.

  • Swanseajack
    Swanseajack Posts: 138 Forumite
    Part of the Furniture 10 Posts Photogenic Name Dropper
    Morning all, just an update to the problem I was having. A chap on the Sky forum advised that by lowering the security setting on my new Sky Hub it should connect my printer to WiFi. Happy to report it worked immediately so my upgraded router was clearly causing the issue. After connecting, the laptop set up the new driver via HP Smart and it's all now back to normal. I am now happily printing off the pics for my grandson's birthday. Many thanks to all of you who helped and proffered your suggestions, it was much appreciated. Have a very good day. Jack
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