British Gas and Smart Meters

Greeneyes64

When logged into my BGas account in Sept 2024( I think it was about then) I saw an offer to BGas customers - £50 to have smart meters installed. Immediately booked installation...earliest date and the only date was 2 Dec 2024.
Got the booking confirmation but no mention of the incentive. Eventually contacted BGas to chase along and after a call and several emails, they tell me they've never had such an offer! They asked if I had taken a screen shot of the offer. Didn't have( and why would you..not the first thing you think about but have learned my lesson!)
Has anyone else seen this offer or had similar issues? Seems like I have to prove the offer was there! 
Any advice would be helpful, thanks.

ccalder

Hi - I know exactly what incentive you are referring to. It popped up on the British Gas website around Sept 2024. I did exactly the same as you and applied for the smart meter based on the incentive. There was no confirmation email and shortly thereafter the incentive disappeared. I approached British Gas about 2 months ago about the incentive. I used their online chat facility. 

Just received my latest gas bill and it reflects a Samsung incentive of 50 GBP. If memory serves, it was 50 GBP per utility so the incentive for electricity and gas should have been 100 GBP. I contacted British Gas again today but found them to be much less helpful. The agent informed me I would need to contact Samsung, which I refused to do as my relationship is with British Gas, not Samsung. Now waiting on feedback from a manager.