How to take legal action through the Small Claims Court against Ebay seller?

AFC999

soolin said:

AFC999 said:

Any thoughts on sending the item to Ebays London address - it is of no use to me and I can't sell it because it is not what the seller stated. I know it would cost to send it but it may be interesting to see what Ebay does after receiving a rejected item?

They’ll probably ignore it, an unsolicited package to a forwarding address ….probably won’t get out of the post room bin. 

But if it were tracked with no return address you would at least have proof that it had been received and was their hands.

soolin

AFC999 said:

soolin said:

AFC999 said:

Any thoughts on sending the item to Ebays London address - it is of no use to me and I can't sell it because it is not what the seller stated. I know it would cost to send it but it may be interesting to see what Ebay does after receiving a rejected item?

They’ll probably ignore it, an unsolicited package to a forwarding address ….probably won’t get out of the post room bin. 

But if it were tracked with no return address you would at least have proof that it had been received and was their hands.

Then what? I can’t see what you are hoping to achieve except to cost yourself more money. 

Look again at the seller’s listing, you need to double check in case they are a business and therefore have their details showing, including a geographic address. Every single selelr shows whether they are a business or a private seller. 

RFW

AFC999 said:

soolin said:

AFC999 said:

Any thoughts on sending the item to Ebays London address - it is of no use to me and I can't sell it because it is not what the seller stated. I know it would cost to send it but it may be interesting to see what Ebay does after receiving a rejected item?

They’ll probably ignore it, an unsolicited package to a forwarding address ….probably won’t get out of the post room bin. 

But if it were tracked with no return address you would at least have proof that it had been received and was their hands.

What are you proving though? Ebay don't have your money, the seller does.

AFC999

Success - After numerous rejections from Ebay I have got my money back - it is very difficult dealing with Ebay Customer Services because as far as they are concerned asking for a return because it was the wrong size does not comply with their procedures but I argued that under UK legislation if the description was wrong then it did not comply with the law.
As stated previously I copied my complaint to my local authority who informed me that they could not do anything as Ebay had agreed on a lead authority process but that they would pass it on to see if they could help and within 2 days I had the Ebay Executive on the phone who have agreed to pay the full cost.

jeffuk

It sounds like you asked for a "Return" when you should have opened a "Not as Described" case. Two different things in eBay land.

RFW

AFC999 said:

Success - After numerous rejections from Ebay I have got my money back - it is very difficult dealing with Ebay Customer Services because as far as they are concerned asking for a return because it was the wrong size does not comply with their procedures but I argued that under UK legislation if the description was wrong then it did not comply with the law.
As stated previously I copied my complaint to my local authority who informed me that they could not do anything as Ebay had agreed on a lead authority process but that they would pass it on to see if they could help and within 2 days I had the Ebay Executive on the phone who have agreed to pay the full cost.

Glad you got it sorted. As I probably said elsewhere in the thread it's a pain in the bum to go through all that but it's still the quickest way to get your money back. If you'd have gone to small claims you'd already be more out of pocket and still not seen any money back and possibly waiting several months to get anywhere.