Chetwood savings help

wigwig

Hi forum buddies, I opened a savings account yesterday with Chetwood, received all the welcome info/ deposit link etc. I deposited 19K but 24 hours later has still not shown up in my account.. should I be panicking or not?😬 I’ve tried emailing/messaging them but no reply as yet.

Fatferds12

I recently opened an account with Kent Reliance and it took 24 hours for my deposit to show.  When I rang they said although I had sent it via Faster Payments from my bank it would be held by the clearing bank for 24 hours.  I was a bit concerned too but I'm sure you'll be OK.

wigwig

That’s great thanks for the reassurance. I’m abroad at the moment and their phone number won’t accept overseas numbers! 

flaneurs_lobster

wigwig said:

That’s great thanks for the reassurance. I’m abroad at the moment and their phone number won’t accept overseas numbers! 

Really? The only way to contact them during business hours doesn't take calls from overseas?

Why would they have this restriction? I know it's not like running a current account but I can imagine reasons why I might need to talk to them while abroad.

wigwig

Most banks have a dedic@ted line for overseas calls, maybe because I’m using an American sim, so American number.

wigwig

Update: the funds got pinged back to the original bank, neither bank has responded to messages or emails so I’m not sure what happened, I multiple checked the account details it was sent to. Mystery