Nexus parking crooks

HeilanCoo24

Son (autistic) paid for 4 hours parking through app. Over 3 hours the fee is for a full day. 
Uni lecture overran and he left the car park 15 minutes after the time he'd said on the app, but he'd paid the fee for a full day...
PCN duly arrived, appealed with evidence. "Careful consideration", but refused... Then a bill for£170 to include admin charges.

I've queried it, citing the sum paid, even though the app didn't reflect that. 

They've suddenly reduced it to £20.

So, wise ones. Do I a) tell them to shove it, I'll see you in court or do what they want and just pay it....

I'm fairly confident I can build a case which would win in court, plus a claim for costs, but don't know if I can be bothered. 

Half_way

Whos car park was this?

complaints should always go to the landowner first

Do not disclose/attempt to disclose the drivers ID, so far we know your son was an occupant of the vehicle but the driver could have been someone else - and that's as much info as is required

Gr1pr

The £20 offer is indicative of a major keying error,  check if the correct VRM details were used when he paid, or was there a typo or similar   ?

Iceweasel

Are you in Scotland?
It makes a big difference in how PCNs should be treated.

HeilanCoo24

Half_way said:

Whos car park was this?

complaints should always go to the landowner first

Do not disclose/attempt to disclose the drivers ID, so far we know your son was an occupant of the vehicle but the driver could have been someone else - and that's as much info as is required

Their own car park, in Portsmouth 

HeilanCoo24

Iceweasel said:

Are you in Scotland?
It makes a big difference in how PCNs should be treated.

No, was in Portsmouth

HeilanCoo24

HeilanCoo24 said:

Half_way said:

Whos car park was this?

complaints should always go to the landowner first

Do not disclose/attempt to disclose the drivers ID, so far we know your son was an occupant of the vehicle but the driver could have been someone else - and that's as much info as is required

Their own car park, in Portsmouth 

They haven't asked for driver I'd, just sent me the fine as I'm registered keeper....

HeilanCoo24

Gr1pr said:

The £20 offer is indicative of a major keying error,  check if the correct VRM details were used when he paid, or was there a typo or similar   ?

Gr1pr said:

The £20 offer is indicative of a major keying error,  check if the correct VRM details were used when he paid, or was there a typo or similar   ?

Details are all correct, I think they realise they haven't got a case in court as he's paid for a full day, despite the app saying he overstayed...

Coupon-mad

There is no fine and Group Nexus don't own any car parks either.

Whereabouts exactly? Car park Google maps link please.

They've suddenly reduced it to £20. So, wise ones. Do I a) tell them to shove it, I'll see you in court or  do what they want and just pay it....
I'm fairly confident I can build a case which would win in court, plus a claim for costs, but don't know if I can be bothered. 

You owe no money and they'd be laughed out of court.

I'd reply just once, telling them that 'typing the wrong hour into an app but paying for a full day regardless of that number' isn't a breach of their signage terms and they would be laughed out of court. If they think they have a cause of action, do not send this case to scum debt crawlers, do not allow some greedy agent to add the joke/extortion £70, just go and file a claim.